At Object& Origin, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not fully satisfied with your products, we offer a fair and transparent return and refund policy. Please review the following terms carefully.

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1) Customers who order online or over the telephone have the right to cancel an order within 14 days of the order date. If 14 days have passed since your order date, then we are unable to offer a refund or exchange.
 
2) Once we have been informed in writing that you would like to return your item, you then have 14 days to return the item to us.  Items will not be accepted after this 14 day period. 

3) It is the customers responsibility to arrange and pay for the return of said item.

4) To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your return and if it has been approved or rejected for a refund. 

5) Refunds will be for the cost of the item only and does not include packing/delivery costs involved in sending the item to you.
 
6) Refunds will be issued within 14 days of receiving your goods and will be processed using your original payment method.
 
7) All damages must be reported in writing and with photographic evidence within 24 hours of receipt of delivery. Photographic evidence must include damage to item and damage to packing. We are unable to offer a refund or exchange for damages reported after this period or reported with no photographic evidence.
 
8) If a private courier has been arranged by us for your delivery, it is done so on behalf of the buyer and we accept no responsibility for damage or loss caused in transit once the item has left our premises. In the unlikely event of damage or loss by the courier then you will need to liaise directly with the courier, we will not act as an intermediary between buyers and private couriers in the event of a dispute.
 
9) For all returned postal items please consider using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Refunds for lost/damaged items sent via the postal service will not be issued until the carrier has provided compensation. 
 
10) International returns are no longer accepted. We are happy to work with our international clients to ensure they are 100% satisfied prior to the sale. Buyers will need to check with their local authorities to see if any customs and import taxes are applicable. Any additional customs and tax payments are the responsibility of the buyer. Object & Origin are not responsible for delays due to customs.

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Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@objectandorigin.com or contact us Object & Origin, 6 Westfield Avenue, East Preston, BN16 1PH. For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
 Contact information
Tel: +44 [0]7540329098
Email: info@objectandorigin.com

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By placing an order with Object& Origin, you acknowledge and agree to the terms of this Return and Refund Policy.

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